Support
  1. Bill Manager Support
  2. Oracle NetSuite
  3. Troubleshoot

Oracle NetSuite Sync Error: USER_ERROR: Please enter value(s) for: Approver

Why the Sync Error occurs

This error occurs if the Approver field has been customized in NetSuite and made mandatory. Bill Manager doesn't sync approval information or approvers to or from Bill Manager. Therefore, when a bill syncs from Bill Manager to NetSuite, it doesn't have a value for the mandatory Approver field.

How to Fix the Sync Error

To fix this error, update the settings in NetSuite so that Approver is no longer a mandatory field for bills. You can then manually enter the Approver information when the bill syncs to NetSuite or create the bill directly in NetSuite and allow it to then sync to Bill Manager

Account Setup View all

Connecting with my Vendors View all

Making Payments View all

Bill Management View all

Inbox View all

Networking with Vendors and Customers View all

Reporting View all

Import / Export View all

QuickBooks Online View all

Xero View all

QuickBooks for Windows View all

NetSuite / Intacct View Intacct View NetSuite

Getting Paid (Receivables) View all

Customer Management View all

FAQ

How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process Date vs. Arrives by Date How do I cancel a payment? When can I void a payment? How do I contact Bill Manager Support?

Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)