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  3. Troubleshoot

Xero sync error: The following fields are missing in XXXX Customer/Vendor for Xero

Why the sync error occurs

This error occurs when a customer or vendor in Xero is missing a piece of information that's required in Bill Manager to save the vendor or customer. The missing info will be indicated in the error, and will be one of the following:

  • Address Line 1
  • City
  • State
  • Zip Code
  • Country (if Multi-Currency is enabled in Xero)

For compliance reasons, these pieces of information can't be blank, so the sync will not allow these fields to sync over to Bill Manager if they're blank.

How to fix the sync error

In Xero, add the missing piece of information to the vendor or customer record(s), as indicated by the sync error message, save, and sync again.

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FAQ

How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process Date vs. Arrives by Date How do I cancel a payment? When can I void a payment? How do I contact Bill Manager Support?

Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)