Xero sync error: This payment may have been already recorded manually in Xero (Receivables Payment)
Why the sync error occurs
This error occurs when a receivables payment can't sync to Xero because a payment has been recorded manually in Xero.
How to fix the sync error
- To allow the payment to sync, delete the payment in Xero, then sync again
- If choosing not to delete the payment in Xero, select I've updated this Bill in Xero; remove this error and sync future updates
- If selecting to retain the manually recorded payment in Xero, for receivable payments that were made via Bill Manager the payment account should be Money In Clearing Account
- If selecting the GL for the bank account, the Money In Clearing Account and the bank account in Xero will be out of balance
- If selecting to retain the manually recorded payment in Xero, for receivable payments that were made via Bill Manager the payment account should be Money In Clearing Account
- Offline payments shouldn't be posted to the Money In Clearing Account as there would be no funds transfer to offset it.
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