Xero sync error: Vendor Credit cannot be updated because credit may have already been applied in Xero
Why the sync error occurs
This error occurs when a vendor credit is applied to a bill in Bill Manager and the sync is attempting to apply the credit in Xero, but the credit was already been applied manually in Xero.
How to fix the sync error
There are two options to resolve this issue:
Updating in Xero
- In Xero, unapply the vendor credit
- In Bill Manager, run the sync again
Updating in Bill Manager
- Confirm that the credit is applied correctly in Xero
- Select Resolve on the sync status page in Bill Manager
- Select the option to sync future updates
- Select Confirm
Inbox View all
Getting Paid (Receivables) View all