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QuickBooks Online sync error: Accounts with detail type Opening Balance Equity cannot have sub-accounts.

Why the sync error occurs

This error occurs when a GL account in Bill Manager is trying to sync to QuickBooks Online and has the account type equity, and also has a sub account associated with it.

How to fix the sync error

There are two options to resolve this issue:

  • Change the account type from Equity to something else in Bill Manager
  • Delete the account if this Chart of Account isn't needed and contact Customer Support to request that it be marked not to sync

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Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)