Support
  1. Bill Manager Support
  2. QuickBooks Online
  3. Troubleshoot

QuickBooks Online sync error: Customer has a non-zero balance in QuickBooks Online

Why the sync error occurs

This error occurs when a deleted customer in Bill Manager is trying to sync to QuickBooks Online, but the Customer has an open/non-zero balance in QuickBooks Online.

How to fix the sync error

Reactivate the customer in Bill Manager until the customer has a non-zero balance in QuickBooks Online, or delete the customer's invoice(s) in QuickBooks Online and sync again.

Account Setup View all

Connecting with my Vendors View all

Making Payments View all

Bill Management View all

Inbox View all

Networking with Vendors and Customers View all

Reporting View all

Import / Export View all

QuickBooks Online View all

Xero View all

QuickBooks for Windows View all

NetSuite / Intacct View Intacct View NetSuite

Getting Paid (Receivables) View all

Customer Management View all

FAQ

How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process Date vs. Arrives by Date How do I cancel a payment? When can I void a payment? How do I contact Bill Manager Support?

Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)