Support
  1. Bill Manager Support
  2. Xero
  3. Troubleshoot

Xero sync error: Bill.com Money In/Out Clearing account and Bank account GL not set correctly

Why the sync error occurs

This error occurs when the preferences for the Money Out Clearing Account, the Money In Clearing Account, and GL Account for Bank Accounts aren't set up correctly or are set to the same accounts.

How to fix the sync error

  1. Select Settings
  2. Select Preferences under Sync
  3. Select Edit
  4. Select the correct accounts for:
    • Money In Clearing - set to Bill Manager Money In Clearing
    • Money Out Clearing - set to Bill Manager Money Out Clearing
    • General Ledger accounts for all Bank Accounts listed
    • Note: You can't set the clearing accounts and the bank GL accounts to the same accounts
  5. Sync again

Account Setup View all

Connecting with my Vendors View all

Making Payments View all

Bill Management View all

Inbox View all

Networking with Vendors and Customers View all

Reporting View all

Import / Export View all

QuickBooks Online View all

Xero View all

QuickBooks for Windows View all

NetSuite / Intacct View Intacct View NetSuite

Getting Paid (Receivables) View all

Customer Management View all

FAQ

How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process Date vs. Arrives by Date How do I cancel a payment? When can I void a payment? How do I contact Bill Manager Support?

Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)