Support
  1. Bill Manager Support
  2. Oracle NetSuite
  3. Troubleshoot

Oracle NetSuite Sync Error : RCRD_DSNT_EXIST: That record does not exist.

Why the Sync Error occurs

This error occurs when a payment for a bill is trying to sync from Bill Manager to Oracle NetSuite, but the associated bill had a vendor credit applied to it that was deleted and recreated in Oracle NetSuite, after it was applied in Bill Manager.

How to Fix the Sync Error

  1. In Bill Manager, unapply the original vendor credit and delete it.
  2. In Oracle NetSuite, unapply the credit
  3. Sync. The unapplied vendor credit from Oracle NetSuite should sync to Bill Manager, and the payment in Bill Manager should sync to Oracle NetSuite
  4. Apply the vendor credit again in Bill Manager
  5. Sync

If you'd rather just enter the payment in Oracle NetSuite manually, please contact Customer Support.

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FAQ

How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process Date vs. Arrives by Date How do I cancel a payment? When can I void a payment? How do I contact Bill Manager Support?

Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)