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QuickBooks Online Error: Business Validation Error: A project must be a subcustomer billed to its parent.

Why the sync error occurs:

This error occurs when a Quickbooks Online project listed as a customer in Bill Manager, is updated in Bill Manager. Since projects only sync one way to Bill Manager from QuickBooks, updates to the customer profile in Bill Manager won't sync to QuickBooks Online.

How to fix the sync error:

  1. In Bill Manager, set the sync preference for Customers: Master in case of conflict to QuickBooks Online

    • Select Settings
    • Select Preferences under Sync
    • Select the Edit Icon
    • Select Quickbooks Online for Customers under Master in Case of Conflict
    • Select Save

  2. In QuickBooks Online, edit the project name

  3. Sync

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Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)