Wells Fargo

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Support
  1. Bill Manager Support
  2. Xero
  3. Troubleshoot

Troubleshoot

  • Xero sync error: The following fields are missing in XXXX Customer/Vendor for Xero
  • Xero sync error: The FromBankAccount with the details provided could not be located
  • Xero sync error: The ToBankAccount with the details provided could not be located
  • Xero sync error: The vendor on this bill is archived in Xero
  • Xero sync error: This bill has a payment or credit applied or is deleted in Xero. Any changes to this bill should be recorded manually in Xero.
  • Xero sync error: This customer is archived in Xero.
  • Xero sync error: This document cannot be edited as it has a payment or credit note allocated to it.
  • Xero sync error: This invoice was modified in Bill.com after a payment was made. These changes should be recorded manually in Xero.
  • Xero sync error: This payment may have been already recorded manually in Xero (Payables Payment)
  • Xero sync error: This payment may have been already recorded manually in Xero (Receivables Payment)
  • Xero sync error: This vendor is archived in Xero.
  • Xero sync error: Tracking Option cannot be archived because it is not in use
  • Xero sync error: Vendor Credit cannot be updated because credit may have already been applied in Xero
  • Xero sync error: You must specify an Account code or Account ID for the payment An error occurred in Xero. Check the API Status page http://status.developer.xero.com for current service status.
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Account Setup View all

  • What is Bill Manager?
  • How do I enroll in Bill Manager?
  • How do I get started with Bill Manager?
  • How do I add a user?
  • User Roles and Permissions
  • How do I add a bank account?

Connecting with my Vendors View all

  • How do I make a payment with Bill Manager?
  • How do I set up a new vendor?
  • How do I invite a vendor to be paid electronically?
  • Managing Vendors payment methods
  • How do I make payment through the Large Biller Network?
  • Best Practices for Entering Vendors

Making Payments View all

  • Paying bills
  • Making a payment without creating a bill
  • Payment timing
  • Combining or separating bill payments to the same vendor
  • Selecting a process date when scheduling a payment
  • Process Date vs. Arrives by Date

Bill Management View all

  • Entering a new bill
  • Editing an existing bill
  • Recurring bills
  • Approving and denying bills
  • Deleting a bill
  • Working with Purchase Orders

Inbox View all

  • Setting up your Inbox
  • Processing documents from the Inbox
  • Associating a document with an existing bill
  • Associating one document with multiple bills
  • Managing documents
  • Managing folders

Networking with Vendors and Customers View all

  • Setting up and using the Network
  • Searching for a business in the Bill.com Network
  • Sending a reminder for Network Invites
  • Invitation sent to a Vendor already using Bill.com
  • Network Icon
  • Disconnecting a Network Connection

Reporting View all

  • Reports Overview
  • 1099 filing
  • Bank Balance
  • To Do List

Import / Export View all

  • Best practices: Importing non-transaction records
  • Best practices: Importing transactions
  • Exporting records and transactions from Bill.com
  • Customizable export reports

QuickBooks Online View all

  • At a Glance: Syncing with QuickBooks Online
  • QuickBooks Online sync setup guide and tutorial video
  • FAQs for QuickBooks Online Sync
  • Notes and Known Limitations

Xero View all

  • At a Glance: Syncing with Xero
  • Xero sync setup guide and tutorial video
  • Best Practices for Syncing with Xero
  • FAQs for Xero

QuickBooks for Windows View all

  • At a Glance: Syncing with QuickBooks for Windows
  • Sync Setup Guide for QuickBooks for Windows
  • Sync dashboard local setup installation
  • Server or Hosting Provider sync dashboard installation

NetSuite / Intacct View Intacct View NetSuite

  • At a Glance: Syncing with NetSuite
  • Sync Setup Guide for NetSuite
  • Best Practices for Syncing with NetSuite
  • Standard Sync Setup Guide for Intacct
  • Multi-Entity Sync Setup Guide for Intacct
  • Requirements for Intacct Settings

Getting Paid (Receivables) View all

  • How do I charge my customer once?
  • Setting up Auto Charge for your customer
  • Receivables timing
  • What your customer sees

Customer Management View all

  • How do I add a new customer?
  • Adding a customer's bank account
  • Sending a note to a customer
  • Add additional contacts for my customer

FAQ

How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process Date vs. Arrives by Date How do I cancel a payment? When can I void a payment? How do I contact Bill Manager Support?

Wells Fargo Support

Available 5am to 6pm Pacific Time, Monday through Friday

1-800-AT-WELLS (1-800-289-3557)

International@wellsfargo.com

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